The search term data recovery services in Google will list over 55 million results with websites offering software, DIY advice to actual data recovery services provided by a professional lab with years of experience, however how do you select the right lab to deal with, surely the only factor really to take notice of are the costs right?, wrong and here’s why.
Many data retrieval websites are either ressellers for larger labs or simply operate from a home address or a rented office they do not have an actual clean room facility just a fancy website to hook unsuspecting clients in with, oh and one last clincher is the VERY low price offered for the service.
Clean rooms are based on laminar flow cabinets which contain a pre-filter and main filter, these filters cost considerable sums and the time for an engineer to attend on site to install and calibrate the cabinet to spec, this has to achieved on a regular basis.
Engineers, particularly good data recovery engineers are not readily available nor are they inexpensive as they often have years of knowledge they have built following 1000′s of recoveries both of logical or physical types.
Testimonials is a good area to consider, after all the client type may speak volumes such as MoD, or large corporations, however if those testimonials are on their website of what value are they really, could not they simply be made up? Independent websites which offer testimonials offer or give impartial advice about the service they have received from company x for instance really can help you make a more informed choice, also there may be examples of a similar situation or hard drive which was dealt with successfully, proving the company is capable of performing such work on your media.
Competitor bashing is highly unprofessional and should be avoided, surely it is best for a companies results and track record should speak for itself? Competition in any sector is obviously good for may reasons and should be welcomed, however if a company continually attacks other companies and praises there own, is this a bit passe or old hat? Why after all should they praise their competitors, a mere recognition that a potential client has mentioned them and requests your feedback about them should be along the lines of acknowledgement only and to pass no negative or potentially damaging comments which are untrue.
How may data recovery companies are there in the UK alone?
Well at the last count there appeared to be over 50 companies offering data recovery services of one type or another, however in reality this is easily narrowed down to 10 or less with clean room facilities and a decent track record, perhaps a visit to companies house will show exactly how long the company has been running, a lot less that the 15-30 years some state, this should serve as a warning.
Speak to friends and colleagues and find out if they have ever required hard drive recovery and if so who did they use and was it successful?
Once you have selected a company check to see if they are members of any organization or trade body, this could further serve as help to make your choice.
Why all the rigmarole you may ask, after all if one company fails to recover my data surely I can send it elsewhere, like plan B? Yes you can send to other labs for a second opinion, however with every potential recovery and opening of the media via different labs the chances of recovery diminish, sometimes a hard drive may have a finite time of existence, particularly if there has been serious media damage following a head crash and the magnetic domains are now failing.
